CANCELING YOUR ORDER
If you wish to cancel your order for any reason before it ships, please notify us immediately by e-mailing us. Once the order has been shipped and not yet delivered, you will only be charged for shipping and the merchandise will be credited back.
Return Policy
• You may return any unused items purchased at DOGMA & FETCH within 30 days of the original delivery.
• Please note that in order to return an item it must be in original packaging with tags attached, unused and in sellable condition. This means there can not be wear or tear on the item, to include any hair, dirt, stains, or smells.
• We will pay the return shipping costs if the product is defective or the return is a result of our error. DOGMA & FETCH will send you a shipping label via email, and will not be responsible for shipping charges incurred when not using our return labels.
• If the item is returned for any other reason you are responsible for the return shipping amount.
• You will be able to exchange the product or have a store credit with us that will not expire.
• We will honor manufacturers return policies which extend beyond our own.
• Shipping and handling charges are not refundable.
• For your protection, please return your items with an insured courier (FedEx, UPS, USPS Parcel Post) and retain your receipt. DOGMA & FETCH is not responsible for items damaged or lost in transit.
• Some of our items are custom ordered or not eligible for returns/exchanges. This will be noted on the product information page.
• No returns will be accepted after 30 days.
RETURN EXCEPTIONS:
All beds, mats, blankets and carseats are FINAL SALE. No exchanges or returns will be accepted, no exceptions! This policy has been implemented due to health reasons and dogs’ adversions and tendencies to mark products that have the scent of another animal on them. Additionally, personalized items are not eligible for return.
Ship authorized returns to the following address:
DOGMA & FETCH
24 N. Congress Street
York, SC 29745
Exchanges
• The customer is responsible for shipping charges on exchanges that are not the result of store error. Please measure carefully! If in doubt as to the correct size, contact bark@dogmaandfetch.com for assistance.
• Please return your package insured, trackable and PREPAID. We encourage you to protect yourself from loss or theft by insuring the return shipment and saving the receipt for your records. We regret that we will not be able to issue credit or refund for any item that is lost or damaged in return shipping.
Please include a printed copy of your order confirmation email.
If you do not have the order confirmation email, please include the following information with your return:
• Your name and billing address.
• The name, address and zip code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
If you would like another item in exchange quickly, you can put in a new order for it immediately. You will be paying cost plus shipping.
