Shipping Policy
• Customer are charged actual shipping charges, received directly from USPS and UPS direct quotes per order, based on weight of total order. Shipping charges will be adjusted or reimbursed if the shopping cart quote was more than the actual shipping.
• Please allow up to 2 weeks for delivery.
• Back-ordered items will be shipped as soon as available. You will be notified within 24 hours if any part of your order is back-ordered, and will be given an estimate of delivery date.
• Items ordered together may be shipped separately.
• In-stock orders are shipped via UPS or USPS from York, SC. Tracking numbers will be provided when available.
• Many of our items ship direct from the manufacturer and ship via UPS, DHL, FedEx or US Postal. Please inform us if your shipping address cannot receive packages from a certain carrier.
• Oversized orders may incur additional shipping charges, which will be noted on the product information page.
• Incorrect or undeliverable addresses and refused shipments resulting in an item being “returned to shipper” will be charged for actual shipping fees.
• Undeliverable packages which require reshipment at the customer’s request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 25% restocking charge will be apply and store refund will be issued for the balance Shipping and handling is non-refundable.
Rush Orders
In the event you would like to request a rush order on any of the items at The Uncommon Hound, please send us an email to bark@dogmaandfetch.com. We will do whatever we can to accommodate you.
Alaska, Hawaii, Canada, APO/FPO Shipping
Shipping to Alaska, Hawaii or Canada may require additional Shipping charges. We will contact you and let you know what those additional charges will be.
