Frequently Asked Questions
Everything you need to know before your dog’s grooming visit.
🐾Grooming Services🐾
Do you offer mobile grooming?
At this time, we offer in-store grooming services only.
What’s included in a Bath & Brush?
Bath & Brush includes bathing, drying, brushing out, ear cleaning/plucking, anal gland check, and nail trimming. Finished with a bow or bandana and a light cologne spritz.
What’s included in a Face, Feet & Fanny?
Face, Feet & Fanny includes all the perks of a Bath & Brush plus trimming of the face, feet, and sanitary areas.
What’s included in a Full Groom?
Full Groom includes all the perks of a Bath & Brush plus trimming to breed standard or your specifications. Shave-downs or overall body trims on double-coated breeds that are not typically cut may incur an additional cost.
Can my dog get just a haircut without a bath?
No. All pets must be bathed by our groomer. Dogs not cleaned immediately before styling carry dirt and debris that can damage grooming tools and affect the quality of the groom.
💲Pricing & Timing💲
How much will it cost?
We can provide a breed-specific estimate; however, these are only guidelines. Final pricing is determined after evaluating your pet’s size, coat condition, temperament, and requested services. Flea & tick shampoo or removal incurs an additional charge.
How long will grooming take?
Approximately 2–3 hours. Timing may vary depending on your pet’s needs. A $35 late fee applies for dogs left more than 30 minutes past completion, plus $35 for every additional half hour after closing.
📅Appointments & Policies📅
What information do you need for my dog’s first appointment?
Proof of current rabies vaccination and expiration date.
Do you take walk-ins?
Grooming is by appointment only. Walk-ins are rarely available, but you’re welcome to call and check availability.
Why are appointment times so specific? Can I drop off early or pick up late?
We are not a daycare facility. Scheduled appointment times allow us to give each dog individualized attention and minimize kennel time—similar to a personal hair appointment.
What happens when you’re done grooming my dog?
You’ll be notified approximately 15 minutes before completion so you can arrive promptly. This minimizes kennel time and stress for your pet.
What if I need to cancel an appointment?
A 24-hour notice is required (48 hours for multiple pets). Late cancellations or no-shows incur a $25 fee or half the groom price (whichever is greater). After two no-shows, prepayment may be required.
🐶Safety, Health & Special Circumstances🐶
Will my pet be placed in a kennel? Why?
Yes. Pets may be kenneled when dropped off and while awaiting pickup for safety reasons. We are not equipped to monitor free-roaming dogs.
Do you groom sedated pets?
No. We do not groom sedated pets and reserve the right to refuse service if grooming cannot be done safely.
My dog just had surgery — can they be groomed?
Pets with open wounds, stitches, or communicable diseases cannot be groomed until healed and cleared by a veterinarian.
What about elderly or special-needs pets?
We welcome senior and special-needs pets. Comfort and safety always come first, and grooming options will be discussed at check-in.
🪮Matting & Coat Condition🪮
My dog has mats — is that a problem?
Severely matted coats cannot be de-matted due to health risks. We allow 15 minutes of de-matting; beyond that, clipping is required to avoid pain and injury. This will be discussed before grooming.
My dog requires a shave-down due to matting — what should I expect?
Removing heavy mats involves risks such as skin irritation, cuts, or redness. Shaved pets may be more prone to sunburn and temporary behavior changes. Most dogs experience relief after mat removal. Pricing may increase due to time required.
🎾Comfort & Satisfaction🎾
Can I bring toys or treats for my dog?
Yes! We encourage familiar items. We do not give store treats due to potential allergies.
What if I’m not thrilled with my dog’s groom?
Please let us know as soon as possible. If a correction is needed, we ask that the dog return within three days. Notes can also be added to your pet’s grooming profile for future visits.
Do you have an aggressive behavior policy?
We reserve the right to discontinue service due to aggressive behavior. All incurred fees remain the owner’s responsibility.